Investigations, Mediation And Dispute Resolution

From time to time incidents arise within the Council workplaces and amongst Council that require investigation.

Each investigation is different, but our consistent approach is to deliver a service which is fair, impartial, prompt and thorough.

Our service will not only provide relevant findings, but also a written report with recommendations to support Council and Management in the identification and application of systems, development opportunities and management to resolve the dispute.

Our Investigation Team is highly skilled with extensive experience in investigations, mediation and dispute resolution within Local Government.

We provide:

  • Independent and experienced facilitation
  • Fair, impartial, prompt and thorough investigation services
  • Written reporting with findings and recommendations
  • Commitment to Equal Opportunity
  • Confidentiality and privacy assured
  • Investigations conducted in suitable environment (on-site or off-site)
  • Resolution of Council, Industrial, Corporate and Workplace disputes
  • Mediation of single and multi-party disputes
  • Facilitated mediation to improve communication and reach mutually acceptable agreement

WORKPLACE INVESTIGATIONS

  • Bullying, Harassment and Discrimination incidents
  • Code of Conduct breaches
  • Employee v Employer allegations and disputes
  • Disciplinary and Grievance procedure support
  • Performance Management/Reclassification disputes

COUNCIL INVESTIGATIONS

  • Council and Councillor conduct investigations
  • Behavioural conduct investigations
  • Code of Conduct breaches
  • Local Government Act compliance issues
  • Conflicts of Interest
  • Procurement and Sale of Land processes
  • Community Complaints
  • Audit assessments

MEDIATION AND DISPUTE RESOLUTION

  • Mediation between individuals
  • Mediation between Council and Community Groups
  • Dispute resolution options for Council and the workplace
  • Strategic issue assessment to produce consensus outcomes

COMPLIANCE AND RISK MANAGEMENT

  • Support workplace Occupational Health and Safety and Equal Opportunity
  • Review and strengthen workplace Policies, Procedures and Practise to reduce stress and improve relationships
  • Provide Risk Management options to reduce legal exposure and cost of further incidents

ADDITIONAL TRAINING AND BUSINESS SUPPORT

  • Coaching and Mentoring for staff to increase internal skills in conflict resolution, communication and risk management
  • Preparing communications advising of investigation outcomes
  • Performance Management process support for Management

For more information, download the flyer or get in touch.

« Back to Organisation Development